Padstow Blends Privacy Policy

Padstow Blends Ltd is committed to keeping your information safe and have put in place reasonable safeguards to do so, in line with the Data Protection Act 1998.

In order to communicate with you, and optimise the products and services we offer, we occasionally need to collect information about you. Sometimes you will provide this information yourself, sometimes the information is automatically provided by computers, mobile devices and servers. This policy will explain how the information is obtained, how we will use it, and how you can have a say.

Information You Provide

You may choose to provide Padstow Blends with any, or all, of the following personal information: your name, email address, postal address, social media identities, fax number, telephone numbers and bank account details. This could be for the purposes of making contact with us, enquiring about our products, ordering or paying for products, or in order to comment on, or subscribe to, the Padstow Blends blog or emails.

How Padstow Blends Will Use This Information

Padstow Blends will use the information to respond to your original enquiry, and for any subsequent interactions we may have. We may also store the information for our own records, to contact you again in the future, in one of the following ways:

1) If you have subscribed to receive Padstow Blends blog posts, your details will be used to supply you with our latest blog posts.

You can opt out of this service at any time, by emailing ‘UNSUBSCRIBE BLOG’ to: website@padstowblends.com.

2) If you have provided us with your email address or postal address for the purpose of receiving news, information and offers by email, your details will be used to send you our latest news, information and offers by email or post.

You can opt out of this service, at any time, by clicking the ‘unsubscribe’ link in the footer of a news/information email, or by emailing ‘UNSUBSCRIBE INFORMATION’ towebsite@padstowblends.com.

3) If you have provided us, or one of our sales agents, with your contact details in order for us to process and respond to your enquiry, your details will be used for this purpose. We may also ask if you would like to receive further news, information and offers using these contact details. If you agree, we will retain your details for this purpose and may also be stored in an email management system.

4) If you have provided us or one of our sales agents, with your contact details in order for us to open a trade account to enable you to buy Goods from us, your details will be used for this purpose. We will also ask if you would like to receive further news, information and offers using these contact details. If you agree, we will retain your details for this purpose and may also be stored in an email management system.

We will only store your data for sufficient time to respond to your enquiry or to provide the goods, services or information to you, or for as long as the law permits or requires.

Provision of Automated Information

When you visit this website, the following information may be automatically provided: your IP address, internet browser details, the referring website or service, the amount of time you spend on this website, the pages you view, and the keywords that led you to this website. This is statistical data and cannot identify you personally.

Cookies are parcels of text which identify your computer. They do not identify you personally. When you visit a website, these cookies are automatically stored and you will be recognised on your next visit. This website uses cookies. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of this website.

How Padstow Blends Will Use This Information

Padstow Blends always strives to ensure that you can get the most out of your visit to this website. Therefore, we may use the anonymous statistical information, automatically generated in the ways mentioned above, to optimise our website, to provide a better user experience on the website, to provide more appropriate content on this website, and to improve our products.

Information Sharing

Your information may be shared with third parties and consultants directly commissioned to assist Padstow Blends in the running of our businesses, for example, accountants and solicitors.

Automated, anonymous technical information may also be available to other parties, such as Google, or any analytics software we choose to run on this website. We cannot be held responsible for their use of this statistical information.

Padstow Blends will not sell, distribute or lease your personal information to any third parties unless: we have your permission, we are required by law, or we are trying to protect against, or prevent, actual or potential fraud, unauthorised transactions, or virus/malware threats.

Protection of Your Information

Your information will be stored on a secure server, password-protected computers and on the rare occasions that hard copies are required to be maintained, these will be kept in secured premises.

We will always take all reasonable technical and practical precautions to prevent the theft, loss, damage or misuse of your information, including regular staff training and software/security updates.

Padstow Blends cannot, however, guarantee the security of information transmitted over the internet. Therefore, any data you provide us with is done so at your own risk. We will retain your information for a reasonable period or as long as the law requires.

Padstow Blends does not accept any responsibility or liability for privacy policies or data storage on the third-party websites linked to this website. We cannot accept any responsibility for loss or damages you may suffer as a result of visiting third-party websites, including those resulting from viruses or malware. Neither do we accept any responsibility for the content on those websites or for the actions or opinions of the person(s) operating the websites.

In the event of a data breach relating to your personal data, we will contact you promptly to advise you of the time and nature of the breach.

Industry Regulatory Disclosure Requirements

Due to the nature of the e-cigarette industry, in which most of our clients and customers operate, we require all clients and customers to be over the age of 18 years of age. For this reason, we will require details of your age before being able to carry out the provision of any goods or services to you.

In the event of a related legal investigation, we may be required to disclose this information, however, we would disclose the minimum required in order to comply with the law, and you would be informed of this disclosure.

Your Information, Your Rights

You may request details of the personal information Padstow Blends holds about you under the Data Protection Act 1998. A fee of £10 will be payable and you will be asked to provide two approved photographic proofs of identity. If you have any questions, or would like a copy of the information held on you, please email: hello@padstowblends.com.

If you believe that any information Padstow Blends is holding on you is incorrect or incomplete, please email us as soon as possible, at the above address. We will promptly amend any information found to be incorrect. You can also request that we delete your personal information, to the extent permitted by administrative, legal or security restrictions.

Padstow Blends may, at any time, amend this policy without notice, so please review this document periodically. Your use, and continued use, of this website and/or Padstow Blends’ products and services signifies your acceptance of the terms outlined in this privacy policy at the time of use.

Updated: 09 March 2019

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